Frequently Asked Questions

Find answers to common questions about our IPTV service.

General Questions

Basic information about our service

Technical Support

Setup and troubleshooting guides

Billing & Subscription

Payment and account management

General Questions

What is IPTV?

IPTV (Internet Protocol Television) is a digital television broadcasting protocol that uses the internet to deliver TV channels and on-demand content to your devices.

What devices can I use?

Our service is compatible with Smart TVs, Android TV boxes, smartphones, tablets, and computers. We support most popular IPTV players and apps.

How many devices can I use simultaneously?

You can use our service on up to 3 devices at the same time with a single subscription. Additional connections can be purchased if needed.

Technical Support

How do I set up the service?

After subscribing, you'll receive detailed setup instructions via email. We also provide 24/7 support to help you with the installation process.

What internet speed do I need?

We recommend a minimum internet speed of 10 Mbps for SD quality and 25 Mbps for HD quality. For 4K content, 50 Mbps or higher is recommended.

What should I do if I experience buffering?

Try these steps: 1) Check your internet connection, 2) Restart your device, 3) Clear the app cache, 4) Try a different server. If issues persist, contact our support team.

Billing & Subscription

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers. All payments are processed securely through our payment gateway.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period.

Do you offer refunds?

We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied with our service, contact our support team for a refund.

Still have questions?

Our support team is available 24/7 to help you.

Contact Support